Shopping, Ordering, Shipping & Returns F.A.Q.

Are you a legit store?

We are!

Diva Cartel is owned and run by Rabbit Rabbit Publishing and the Fantasies Unlimited franchise of adult stores in Michigan, USA.  We have have five brick and mortar stores around the state,  including our flagship store – The Laughing Buddha in Traverse City, Michigan.  We are one of the top adult retailers in the Midwest and ship products from our online stores to locations around the world.  We run a number of digital properties including this site – our biggest online store – DivaCarte.com where we sell over 10,000 of the most amazing grown up playthings.

We respond to orders by the next business day, and keep our inventory up to date.  

How Can I Contact You ?

The best way to get a hold of us is via email at: Info@DivaCartel.com.

Real human beings check that address constantly with notifications anytime someone writes. Additionally, you can call us at the number above.  We will answer during regular EST business hours.  If you want to reach one of our stores directly, please visit their individual websites.  You can access them through our headquarters at TheLaughingBuddha.com.

If you find yourself in Michigan you can also visit us at The Laughing Buddha or one of our Fantasies Unlimited Stores in the southern part of the state.   We also run a number of social media pages.  We’d love to see you!

 

Where do your Toys Come From ?

We get our toys and the products we sell from various distributors around the USA, depending on the item. We are based in the Midwest (in Michigan) and try to source our products from the United States.

We use the same distributors for our online store that we do for our brick and mortar stores. Because we keep an eye on the luxury sex toy market through our blogs – Real-Sex-Dolls.com, TranToys.com, SexAndRobots.com – we seek out distributors for specific products to bring you the best and most luxurious toys on the planet.

Do you respect my privacy ?

YES!!! Because of the nature of our products your privacy, online safety and anonymity is one of our main concerns .  Most of this FAQ is dedicated to answering your questions about how we respect and protect your privacy.  We only collect the data you give us.  We do not sell your information or give it to anyone.  We are not about that.   Our goal is to provide you with a safe and discreet place to discover some of the coolest adult toys on the planet.  Your privacy is key to that.

We also do not collect credit card information over the phone, and none of our staff will ask you for it.  If you contact us to create or complete an order, we will walk you through the process, but will have you fill out your information on the site. 

If you need to reset your account password, we will send you a link to do this.  We will not ask for you password over the phone.  This is for your safety as well as ours.

How do you ship the items ?

We ship are all products using UPS or USPS. We trust them both and their packaging and labels are completely anonymous. We currently ship to the Untied States, United Kingdom and Canada but will be opening up to other markets soon.

When you check out we show the lowest available shipping cost for both these providers.  If you need additional shipping options please contact us at: Info@DivaCartel.com.

What Payment Options Do you Accept ?

We take a wide variety of payment types.  We accept PayPal, Diner’s Club, American Express, Visa, and Master Card.

You can process your credit card through the 256-Bit system we have on our site. Or you can use the PayPal option to process credit cards.  We are going to be adding options for Amazon and Google Pay as well as BitCoin in 2019.

We’ve tried to make checking out as easy as possible.  Please contact us at: Info@DivaCartel.com if you run into any problems checking out.

Do You Accept Returns ?

Due to the intimate nature of our products we can not accept returns. This is to protect our customers and their health.

We guarantee that when you order a toy or article of clothing from us you KNOW you are the first person to ever use that toy or wear that piece of lingerie.

If you have any questions or would like to discuss a product you received, please call us or contact us at Info@DivaCartel.com or use the form on our contact page.

If you have a problem with a toy or an order, we are more than happy to work with you to make it right.

We appreciate our customers VERY, VERY much and strive to make every order a positive experience – but for health reasons we can not accept returns.  That said, if something has a manufacturers defect.  Please document the defect – pictures? – and we will get you a new one.

What Payment Options Do you Accept ?

We take a wide variety of payment types.  We accept PayPal, Diner’s Club, American Express, Visa, and Master Card.

You can process your credit card through the 256-Bit system we have on our site. Or you can use the PayPal option to process credit cards.  We are going to be adding options for Amazon and Google Pay as well as BitCoin in 2019.

We’ve tried to make checking out as easy as possible.  Please contact us at: Info@DivaCartel.com if you run into any problems checking out.

What WIll My Credit Card Statement Say ?

To protect your privacy, you credit card will show a charge from “RR Digital”.

You will receive an auto-generated order notification from  Info@DivaCartel.com when you place your order. 

What Will the Shipping Box Say ?

We have a “brown box” policy so that you can not tell the contents of the box from what it says on the outside. 

It will be delivered from our shipping, trading company warehouse in Boulder, Colorado.  Here is the address the box will come from. . .

2325 W Midway Blvd, Broomfield, CO 80020

 

Do You Collect My credit Card Information ?

Absolutely not. We NEVER see your credit card information and we do not save that information on our servers.  We simply receive notification that the payment was accepted.

What Information Do You COllect ?

We collect your shipping and billing address so that we can ship your product. This is the information that you supply when you check out, so you are in control of it.

If you create an account with us we will be able to see a list of your past purchases – as will you.  But you do not need to create an account to purchase items from our store. This is completely at your discretion.

Thank You For Visiting !

Thank you for taking the time to read our FAQ.  We hope you had your questions answered.  If you have any additional questions, please contact us at: Info@DivaCartel.com.

Thanks!

The Diva Cartel

Close Menu
×

Cart

15% off

share the love

coupon code: LOVE